Technical support / FAQ

 
? How often will the good causes be paid?
? My company throws away its empty cartridges, do you want theirs as well?
? I use recycled cartridges, do you want these returned?
? How quickly can I receive money back for the cartridges I send to you?
? Where do the cartridges go after we have sent them back to you?
? Once the cartridges are recycled, can we buy them back from you?
? Can I send back toners through your Freepost address?
? Why do I have to collect 10 Toner cartridges before you can collect them?

How often will the good causes be paid?
At the end of each month, the monetary value of cartridges received by The Cartridge Service will be sent to each respective good cause.
My company throws away its empty cartridges, do you want theirs as well?
Yes please, the more cartridges the better. Each avenue of payment will still apply - your company, a good cause or you could receive the money as a result.
I use recycled cartridges, do you want these returned?
Usually not, because the parts inside cartridges start to deteriorate after they have been recycled a couple of times, so it becomes uneconomical to try recycling them again.
How quickly can I receive money back for the cartridges I send to you?
As with the good causes, at the end of each month a cheque will be written and sent to each customer who has sent empty cartridges to us.
Where do the cartridges go after we have sent them back to you?
When The Cartridge Service receives empty cartridges, they are thoroughly checked for damages before they are packaged and sent to various recyclers of printer cartridges around the UK and abroad.
Once the cartridges are recycled, can we buy them back from you?
It would be impossible for us to send you back the exact cartridge you sent to us, BUT YES you can buy recycled cartridges from our sister company Printer Cartridge UK Ltd. These cartridges are much less expensive than the OEM's and are far better for the environment.
Can I send back toners through your Freepost address?
No. Please only use this for inkjet returns because the cost would leave us with nothing to give to you or the good causes.
Why do I have to collect 10 Toner cartridges before you can collect them?
Unfortunately the cost of getting our courier company collecting the empty Toners from you means that it would be impossible for us to accept any less than 10 Toner cartridges at a time. However if you have less than 10 Toner cartridges but a lot of Inkjet cartridges then call us and we will see what we can do.